You will be part of our successful customer service team, where our clients are at the heart of everything we do. This is a busy role and you'll need to be resilient as the nature of job is dealing with reactive maintenance which will require prompt assistance. You will be taking incoming calls (on average 50 calls a day) ensuring to take full and accurate breakdown details and allocate jobs to Service Engineers. You will be providing updates to customers on the progress of their service jobs, so attention to detail along with outstanding customer service is the foundation for this role.  

Our Customer Service phone lines are open 7am-6pm Monday to Friday, and 7am - 2pm Saturdays. The shift patterns are 8 working hours per day, 7.30am – 4.30pm, 8am -5pm and 8.30am – 5.30pm including one hour lunch break.

You will also: 

• Resolve customer queries and complaints in a timely manner.
• Process job sheets and invoices; and
• Complete ad hoc tasks as required

Who we are looking for: 

We take pride and value each member of the Hydraquip team as contributors, they are the face of the company who actively take part in making each day a success. We are looking for people who are motivated and passionate about joining us to becoming the market leader of 24/7 On Site Mobile Hose Services in the UK. 

You must have experience working within a busy customer service environment and be comfortable with taking a high volume of calls each day. You will have an excellent telephone manner and you will be passionate about delivering the highest level of service, willing to go the extra mile to turn a complaint into a compliment.

What’s in it for you? 

• Annual salary review & regular appraisals 
• Additional holiday purchase scheme 
• Employee Assistance Programme (free 24/7 support helpline & up to 4 counselling sessions) 
• 1 paid volunteering day per year 
• Employee discounts with major retailers (including groceries, technology & holidays) 
• Wellbeing & mental health support from trained mental health first aiders 
• Refer a friend recruitment bonus scheme 
• Cycle to work scheme 
• Company pension scheme 

We are an equal opportunities employer and are committed to developing diverse teams and an inclusive working environment. We believe that people from varied backgrounds and cultures give us different perspectives. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. We encourage applications from candidates of all backgrounds. 

If this opportunity seems like a good fit for you, we’d love to hear from you! Click apply below, or email jobs@hydraquip.co.uk if you’d like to discuss anything in more detail.